Property Management – Boulou Blue Limited

Call Us: + 1 (866) 611-6943 | Mail Us: sales@bouloublue.com

Property Management Call Center Services

Welcome to Boulou Blue’ Property Management Call Center, where we provide comprehensive and tailored support to property managers, landlords, and tenants. Our services are designed to enhance the efficiency of property management operations while ensuring top-notch customer satisfaction.

Tenant Support Services

Inquiry Handling

Responding to tenant inquiries regarding rent, lease terms, and property details.

Maintenance Requests

Logging and tracking maintenance and repair requests, ensuring timely resolution.

Account Information

Providing tenants with updates on their rental accounts, including balances, due dates, and payment history.

Lease Renewal Assistance

Facilitating lease renewal processes, sending reminders, and assisting with documentation

Move-In/Move-Out Support

Coordinating move-in and move-out procedures, including inspections and key handovers.

Conflict Resolution

Mediating disputes between tenants and landlords to reach amicable solutions.

Owner and Landlord Support Services

Financial Reporting

Providing detailed financial reports, including rent collection, expenses, and profit/loss statements.

Account Management

Managing owner accounts, addressing inquiries, and providing updates on property status.

Rent Collection

Efficiently managing rent collection processes, sending reminders, andensuring timely payments.

Vacancy Management

Assisting with marketing vacant units, screening prospective tenants, and coordinating showings.

Property Inspections

Scheduling and coordinating regular property inspections to ensure maintenance and compliance.

Legal Support

Providing guidance on landlord-tenant laws, lease agreements, and eviction processes

Collections and Payment Management

Debt Recovery

Professionally managing overdue accounts to recover outstanding payments while maintaining positive relationships.

Payment Plans

Assisting tenants with setting up and managing payment plans to clear outstanding balances

Payment Processing

Facilitating secure payment processing for rent, fees, and other charges

Account Reconciliation

Regularly reconciling accounts to ensure accuracy and resolve discrepancies.

Emergency and After-Hours Support

24/7 Emergency Hotline

Providing round-the-clock support for urgent property-related issues such as plumbing, electrical, or security emergencies.

Crisis Management

Coordinating immediate responses to crises, including natural disasters, fires, and other emergencies.

After-Hours Maintenance

Handling after-hours maintenance requests to ensure tenant safety and comfort.

Communication and Reporting

Regular Updates

Keeping owners and landlords informed with regular updates on property status, financial performance, and tenant issues.

Feedback Collection

Gathering feedback from tenants and owners to continuously improve our services.

Customized Reporting

Providing customized reports based on specific client needs and preferences

Compliance and Regulatory Support

Regulatory Compliance

Ensuring adherence to relevant laws and regulations such as TCPA, Fair Debt Collection Practices Act (FDCPA), and local landlord-tenant laws.

Documentation Assistance

Helping with the preparation and management of necessary documentation for compliance and legal purposes.

Training and Support

Providing ongoing training for our team to stay updated on regulatory changes and best practices.